Pet owners urged to demand compensation after Lloyds and Halifax withdrew …
News from This is Money:

By Jo Thornhill

Last updated at 9:51 PM on 11th February 2012

Owners who insured their pets with Lloyds or Halifax and whose animals are receiving treatment are being urged to complain and demand compensation after the cover was withdrawn suddenly.

Consumer campaigners say Lloyds Banking Group, which owns both brands, is leaving some insurance customers high and dry. They are calling on the Financial Services Authority to step in and order the State-owned bank to treat its customers fairly.

Financial Mail revealed last October that the group was pulling out of the pet insurance market. But customers whose cats and dogs have medical problems are unable to get cover elsewhere because no insurer will cover a pre-existing condition.

Worry: Julie Knox with Tasha and Jack, front, has complained over loss of cover

These owners must choose whether to pay for their pet’s treatment, which could run into thousands of pounds – or make the grim decision to have the animal put down.

Lloyds and Halifax pet policies were popular because they allowed owners to claim for a specific ailment or condition, year after year, up…………… continues on This is Money

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