Pet Insurance Company Apologizes Over Woman’s Claim Headache
News from NBC Southern California:

At least for one Marina del Rey dog owner, filing a claim for a pet’s medical treatment turned into more trouble than it was worth. Randy Mac reports for the NBC4 News at 6 p.m. on Thursday, Nov. 13, 2014. (Published Thursday, Nov 13, 2014)

A pet insurance company is apologizing to a Marina del Rey dog owner after her battle over a claim led to frustration and insults.

Kathryn Larsen paid for a policy with 24Petwatch, which made her responsible for a $ 100 copay and the full cost of treatment, 70 percent of which was to be reimbursed if the claim was approved.

But when she submitted a claim for her rescue dog, Oliver, after he underwent testing and treatment for a hormonal deficiency, she hit a brick wall.

“Two months later, I hadn’t gotten a penny,” she told I-Team consumer investigator Randy Mac. “It’s been painstaking.”

Larsen started emailing the insurance company, 24Petwatch, with questions about her reimbursement, only to be given answers she found unsatisfying.

At one point, she was even the target of ridicule.

“I got an email that said I was a snot,” she said. continues on NBC Southern California

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