Betrayal: Pressure mounts on Lloyds to act on all animal insurance policies
News from This is Money:

By Jo Thornhill

Last updated at 8:05 PM on 25th February 2012

Disgusted: Chris Law won a £6,000 payout after Halifax withdrew pet cover for Sally (below), now dead

Anger is growing among Lloyds pet insurance customers after it emerged that the bank, which withdrew abruptly from the market last October, is paying compensation to some complainants who kick up a fuss.

It is doing this while pushing other complainants with the same grievances into the hands of the Financial Ombudsman Service.

Those who do not complain to the bank are being ignored altogether.

Pet charities, including Blue Cross and Dogs Trust, are lobbying the Government and the Financial Services Authority.

They say State-backed Lloyds must do the honourable thing and either reinstate cover en masse, or pay compensation to all affected policyholders.

Its current policy, they say, is discriminatory and breaks the FSA’s rules on treating all customers fairly.

Lloyds and Halifax pet insurance, also owned by Lloyds, had about 50,000 policyholders. Many, whose pets already suffer from medical problems and are in need of ongoing tre…………… continues on This is Money

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